“The Perceived Relationship between Employee Relationship Management Practices and Job Satisfaction: A Case Study of Selected Private Commercial Banks in AddisAbaba”. (2021) Queens -Journal of Multidisciplinary Research for Development, 4(1), pp. 63–78. Available at: https://qjmrd.edu.et/index.php/public/article/view/4 (Accessed: 15 January 2025).